OUR STORY

1. General Information & Data Controller

1.1

Thank you for visiting the website of Dubois Heritage House. We appreciate your interest in our brand and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website.

Personal data refers to any information that can be used to identify you directly or indirectly.

1.2

The data controller responsible for processing personal data in accordance with the General Data Protection Regulation (GDPR) is:
Dubois Heritage House
Email: info@dubiosheritagehouse.com

The data controller determines how and why personal data is processed.

1.3

For your security, our website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption. This ensures that all transmitted data, such as orders or inquiries, is protected from unauthorized access. You can recognize a secure connection by “https://” and the padlock symbol in your browser.

We do not use automated decision-making or profiling that produces legal or significant effects as described in Article 22 GDPR.

2. Data Collection When Visiting Our Website

When you browse our website without registering or submitting information, we only collect data that your browser automatically sends to our server (server log files). This includes:

  • Pages visited
  • Date and time of access
  • Data volume transferred
  • Referring URL
  • Browser type
  • Operating system
  • IP address (anonymized where applicable)

This data is processed under Article 6(1)(f) GDPR based on our legitimate interest in maintaining website stability and functionality. It is not used for other purposes unless there are indications of misuse.

3. Cookies

Our website uses cookies to enhance your browsing experience and enable essential website functions.

Cookies are small data files stored on your device. Some cookies are temporary and deleted after your session ends, while others remain stored to recognize your browser on future visits.

Cookies may collect information such as:

  • Browser type
  • IP address
  • Location data

We use cookies:

  • Under Article 6(1)(b) GDPR (contract performance)
  • Under Article 6(1)(f) GDPR (legitimate interest in improving user experience)

Some cookies may come from third-party partners to improve advertising relevance.

You can control cookie settings through your browser. Please note that disabling cookies may limit certain website features.

When you first visit our website, you will be asked to consent to non-essential cookies via a cookie banner. You can change your preferences at any time.

4. Contacting Us

If you contact us via email or a contact form, we collect the information you provide. This typically includes your name, email address, and message content.

Your data is used solely to respond to your inquiry and manage communication.

Legal basis:

  • Article 6(1)(f) GDPR (legitimate interest)
  • Article 6(1)(b) GDPR (if related to a contract)

Your data will be deleted once your request has been fully handled, unless legal retention obligations apply.

5. Customer Accounts & Contract Processing

When you place an order or create an account, we collect and process your personal data to fulfill the contract.

You may delete your account at any time by contacting us.

We retain your data:

  • For order processing
  • In accordance with legal retention requirements (e.g., tax laws)

After retention periods expire, your data will be deleted unless further use is legally permitted.

6. Marketing Communications

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will send you updates and offers.

We use a double opt-in system, meaning you must confirm your subscription via email.

We store:

  • Your email address
  • IP address
  • Date and time of registration

Legal basis: Article 6(1)(a) GDPR (consent)

You can unsubscribe at any time via the link in the email or by contacting us.

6.2 Existing Customer Marketing

If you purchase from us, we may send you emails about similar products.

Legal basis: Article 6(1)(f) GDPR (legitimate interest)

You can opt out at any time by contacting us.

7. Order Processing & Payments

7.1 Shipping

To deliver your order, we share necessary data with shipping providers.

7.2 Payment Providers

We may share payment details with authorized payment services to process transactions.

Legal basis: Article 6(1)(b) GDPR

8. Review Requests

If you consent, we may send a one-time email asking you to review your purchase.

Legal basis: Article 6(1)(a) GDPR

You can withdraw your consent at any time.

9. Social Media Integration

Our website may include links to social media platforms such as Facebook, Instagram, or Google services.

These are implemented in a privacy-friendly way, meaning no data is transferred unless you actively click on them.

Please refer to the respective platforms for their privacy policies.

 

10. Online Advertising & Analytics

We may use tools such as:

  • Google Ads
  • Google Analytics
  • Remarketing technologies

These tools use cookies and similar technologies to:

  • Analyze website usage
  • Measure advertising effectiveness
  • Show relevant advertisements

Data processing is based on:

  • Article 6(1)(f) GDPR (legitimate interest)
  • Article 6(1)(a) GDPR (consent where required)

You can disable tracking through your browser settings or opt-out tools provided by these services.

11. Your Rights Under GDPR

You have the following rights:

  • Access your personal data (Art. 15 GDPR)
  • Correct inaccurate data (Art. 16 GDPR)
  • Request deletion (Art. 17 GDPR)
  • Restrict processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Withdraw consent (Art. 7(3) GDPR)
  • File a complaint with a supervisory authority (Art. 77 GDPR)

Right to Object

You may object to the processing of your data based on legitimate interests at any time.

If your data is used for direct marketing, you can object at any time and we will stop processing it for that purpose.

12. Data Retention

We retain personal data only as long as necessary:

  • To fulfill contractual obligations
  • To comply with legal requirements
  • To protect our legitimate interests

After this period, your data will be securely deleted.

13. Contact

If you have any questions about this Privacy Policy or your data, or if you wish to exercise your rights, please contact us:

Dubois Heritage House
Email: info@dubiosheritagehouse.com