OUR STORY

Order Processing

At Dubois Heritage House, every order is carefully prepared to ensure it meets our quality standards.

  • Orders are typically processed within 1 to 3 business days before shipment
  • Orders placed on weekends or public holidays will be handled on the next business day

Once your order has been processed, it will be forwarded for shipment.

Delivery Timeframes

Estimated delivery times range between 5 and 15 business days, depending on the destination.

We work with reliable international shipping partners to ensure your package is delivered safely and efficiently. After your order has been dispatched, you will receive a confirmation email including your tracking details.

Shipping Costs

We are happy to offer free shipping on all orders, with no minimum purchase required.

There are no additional delivery charges—your order will be shipped directly to your address at no extra cost.

Placing an Order

Ordering from Dubois Heritage House is simple:

  1. Select your desired product and add it to your cart
  2. Proceed to checkout and verify your shipping information
  3. Choose your preferred payment method (all payments are securely processed using SSL encryption)
  4. Complete your purchase

After placing your order, you will receive a confirmation email with your order details.

Shipping Delays & Product Availability

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • High-demand periods
  • International shipping disruptions
  • Customs processing

If any delays arise, we will keep you informed and do our best to ensure your order arrives as quickly as possible.

Customer Support

If you have any questions, special requests, or need assistance with your shipment, our support team is here to help. 

Please contact us at:
info@dubiosheritagehouse.com

At Dubois Heritage House, we are committed to providing you with a smooth and reliable shopping experience.